Deliverytime Delivery and Shipping



Deliverytimes

The deliverytimes of our products vary widely.
With handmade items you can assume about 5 days processing time and 2 shipping days.
Many varieties are partially in stock. If you have ordered an item that is on delivery, we will let you know by return. You will receive an indication of the delivery date. Normally you have within at least 4 weeks after ordering all items in your house. Are you in a rush? Contact us!


Delivery/shipping
We ship our orders properly packaged via TNT, DPD or DHL / Selektvracht. Shipments of higher value (eg Babybay beds) are sent insured by us. Where possible we recycle packaging to contribute to reducing our environmental impact.
We calculate in the Netherlands for orders up to 500gr € 2.95 shipping and administration, for orders containing only additional components and a weight up to 10kg we only € 5.95 shipping and administration. Packages weighing more than 10kg € 9.95 will be charged. Orders that contain at least one bed frame with mattress will be sent free by us to an address in the Netherlands and Belgium. An exception is the Wadden Eilanden this shipping charged.


Payment Information
All orders ordered at Teddy*B must be paid within 14 days of receipt of the goods (see our Terms and Conditions). When we order items specially manufactured for you or in a different implementation they must be paid in advance. You can make the payment in the following manner:
Directly via IDEAL (easiest and secure method)
By bank transfer (you will receive the correct information from us)
Cash on delivery (when choosing this option, however, we charge you the costs for cash on delivery ad. € 8.50. Note: if the customer therefore does not accept the order for some reason, the COD charges be charged!) or pick up (by appointment only).
PayPal payment (Visa, Mastercard, American Express), but for this we charge € 10, - administration and handling extra.
If you cannot find in any of the above payment methods we ask you to contact us to let is seek for an appropriate solution to mutual satisfaction

Payment Information from abroad:
Are you making a payment from abroad to us? You can do this with banking details below.
IBAN: NL58.RABO.0323.1498.55
BIC: RABONL2U


Right of withdrawal
When delivering products:
When purchasing products you have the ability to dissolve the agreement for at least fourteen days without giving any reason This period starts on the day of receipt of the product by you or on your behalf.
During this period, you should treat the product and packaging with care. You can use the product only to unpack or use as necessary to assess whether you want to keep the product.
If you make use of your right of withdrawal, please return the product with all accessories and - if reasonably possible - in the original condition and packaging to us accordance with the reasonable and clear instructions provided by us.
Exclusion of the right of withdrawal is for products that have to be produced by the consumer's specifications and according to specifications ordered by our supplier (For these orders, we also handle full upfront payment, and we let the cutsomer know a scheduled delivery). 


Returns
Returning the product (s)
We ask you to register returns in advance, so that we can tailor how to return (retrieve, or send) to us. The products must be unused and undamaged, as far as possible in original packaging return.
Franking of return: the cost of sending the returns to Teddy*B come at your own expense, unless the nature of the complaint agreed different.
The return (s) must always be always sufficient postaged. Postage due returns will NOT be received by us and therefore not credited.
Our return address is:
Teddy*B, Attn. Returns, Piershilstraat 33, 2729 GW Zoetermeer, Netherlands


Warranty
Packages which can be seen on the received with outside damage in any degree, should be refused upon delivery or receipt in any case reported to us as soon as possible. Do this preferably first with a call to us, followed by an e-mail (with description and if possible a photo). We ship large packages insured and in this way also allows us once again able to recover the damage. In all other cases of damage we comply with the provisions as required by Dutch law. All packages are thoroughly checked by us before shipment and shipped with adequate protective packaging which we reduce the risk of damage as small as possible.
For all products in our range factory warranties apply. Warranty against manufacturing and workmanship is 6 months. This means that you are entitled to the warranty that the manufacturer of the product has determined. This warranty provisions are specific to each article and you will find them in the documentation sent with. If you have questions or want to claim the warranty, please contact the helpdesk of the manufacturer. You cannot find the manufacturer? Please contact us. We will be happy to assist you. Always keep the receipt that we have sent you with the order or by e-mail!


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